:root { --maxw: 900px; --bg: #ffffff; --text: #111827; --muted: #6b7280; --line: #e5e7eb; --soft: #f9fafb; } body { font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; line-height: 1.6; color: var(--text); background: var(--bg); margin: 0; } .container { max-width: var(--maxw); margin: 0 auto; padding: 2rem 1rem 4rem; } h1 { font-size: 1.9rem; margin: 0 0 .5rem; } h2 { font-size: 1.25rem; margin: 2rem 0 .75rem; } p { margin: .5rem 0; } .muted { color: var(--muted); } .note { background: var(--soft); border: 1px solid var(--line); border-radius: 8px; padding: .75rem 1rem; margin-top: .75rem; } /* Tables */ .table-wrap { overflow-x: auto; margin-top: .5rem; } table { width: 100%; border-collapse: collapse; font-size: .95rem; border: 1px solid var(--line); } thead th { background: var(--soft); text-align: left; font-weight: 600; border-bottom: 1px solid var(--line); padding: .65rem .75rem; } tbody td { border-top: 1px solid var(--line); padding: .65rem .75rem; vertical-align: top; } ul { margin: .25rem 0 1rem 1.25rem; } li { margin: .25rem 0; } a { color: #1f2937; text-decoration: underline; text-underline-offset: 2px; } address { font-style: normal; } .divider { height: 1px; background: var(--line); border: 0; margin: 1.5rem 0; }

KOORUI US Shipping Policy

At KOORUI US, we strive to provide fast, reliable, and transparent shipping to customers across the United States. Please review the following shipping details carefully before placing your order.

1. Order Processing Time

2. Domestic Shipping Options (US)

Shipping times are estimates and may vary due to carrier delays or unforeseen circumstances.

* Delivery timeframes may be longer for non-contiguous destinations (e.g., Alaska, Hawaii) and remote or rural areas.

3. International Shipping

• We currently ship to select countries outside the U.S.
• International shipping costs and delivery times vary by destination and will be calculated at checkout.
• Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
• Please check local regulations before ordering.

4. Shipping Carriers

We partner with trusted carriers to ensure timely delivery:

• UPS
• FedEx
• USPS
• DHL (for international shipments)

You will receive a tracking number via email once your order ships.

5. Shipping Costs

• Shipping fees are calculated based on the shipping method selected, order weight/size, and destination.
• Free Standard Shipping is available on eligible U.S. orders over $50 (before tax), unless otherwise indicated.
• Any applicable taxes or customs fees for international shipments are the responsibility of the customer.

6. Order Tracking

• After your order ships, you will receive an email with a tracking number and a link to track your package.
• Please allow up to 24 hours for tracking information to update on carrier websites.

7. Shipping Restrictions & Delays

• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Shipping to remote or rural areas may take longer than the estimated delivery times.
• Delivery times may be affected by holidays, weather conditions, or carrier disruptions.
• If your package is lost or damaged during transit, please contact our customer support within 7 days of the estimated delivery date.

8. Contact Us

For any shipping questions or concerns, please contact KOORUI US Customer Support:

• Email: na.support@koorui.net / na.support@koorui.com
• Phone: 866 3358 988
• Hours: Monday–Friday, 9:00 AM – 6:00 PM PT

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This Shipping Policy applies to orders placed on koorui.com (US). For returns and refunds, please see our Refund Policy.